- Story
AI improves day-to-day support activities at Brändi
02.06.2025 Since December 2024, an AI solution has been providing the specialist team at Brändi with support to document client records and write texts in clear language.
Key points in brief
- The Brändi Foundation promotes the inclusion of people primarily with cognitive and mental impairments in the workplace, society and culture.
- The specialist team spends a lot of time on documentation tasks – but an AI solution is now providing highly effective assistance.
- AI saves time and improves the quality of documentation, yet successful implementation depends heavily on acceptance by the team.
What documentation requirements does Brändi have?
The foundation must keep records of its day-to-day support activities with the people it works with. Individual support measures must be logged, including progress towards and evaluation of goals, general conditions and agreements.
In addition to information on medication, medical appointments and e-mails containing declarations of consent, support meetings, action plans and reviews must also be documented in free-text format.
Why is so much time spent on documentation?
The records must meet high quality standards. While they are short, informative and process- and resource-oriented, they still involve a high workload. The records are used to demonstrate the plausibility of the support requirements vis-à-vis the cantonal authorities.
An AI solution can only be implemented successfully if it is accepted as a relevant and useful tool.
What benefits does AI provide as a documentation tool?
It supports the team with searching for internal documents and information. A retrieval augmented generation solution is deployed here. Brändi has now implemented specific functions for text generation.
What does that mean exactly?
Text generation helps with the wording of entries in the client records or producing entire texts in clear language. The tool ensures adherence to internal regulations, converts keywords into continuous text, corrects grammatical errors and highlights incomplete passages.
This tool saves time as staff no longer have to draft texts completely from scratch, while ensuring compliance with all requirements. The AI solution makes sure all entries made in the client records meet a consistently high standard regardless of the support staff’s workload or experience.
What are the key factors to bear in mind when launching AI solutions?
An AI solution can only be implemented successfully if it is accepted as a relevant and useful tool.
Optional training and webinars were organised to support the launch of Brändi’s AI solution.
How was this achieved at Brändi?
The solution implemented is easy to use. Its accessible design means the team enjoys direct benefits. The AI solution adapts to people by speaking their language. Integrating AI in this way means it is perceived as a useful tool instead of an abstract concept or utopian ideal. Optional training and webinars were also held to support the launch.
So what are the next steps for the project?
The high level of acceptance has led to further ideas and proposals. The AI application is to be linked directly with the client records so that texts no longer have to be copied into them from the output prompt. Brändi also plans to develop the AI tool to provide support with drafting entire reports for the authorities.
More about the project and BFH experts behind it
Various AI functions were introduced to support Brändi’s specialist team as part of this project.
BFH’s Andreas Liedtke provided Brändi with the relevant expertise on change management processes and introducing AI solutions in company settings. This expertise – and Andreas Liedtke’s insight into Brändi’s organisation – enabled the project to be implemented in an application-led and highly efficient way.
Prof. Dr. Andreas Liedtke is Head of Transformation, Digitalisation and ICT and a member of the Executive Board at Brändi. He is also a lecturer at the Institute for Digital Technology Management at BFH’s Business School. His main fields of expertise are digitalisation, change- and project management and agility.
